Tuesday, February 15, 2011

Help 911

It is so important for everyone in your home to know how to dial 911. It is also important to know WHEN to call 911. Here is a clear explanation for the use of the 911 service in your community.

9-1-1 is a phone number provided for easy access to emergency services. The following guidelines will help in using 9-1-1 correctly.

When is it appropriate to call 9-1-1?

9-1-1 should be used to report emergency situations

that require an immediate police, fire or medical

response to.....
1) save a life;
2) report a fire;
3) stop a  crime or apprehend a suspect. This includes any crime that is in progress or where the suspect is still on scene or has just left the scene or if life or property is in imminent danger.

When is it appropriate to call the non-emergency

dispatch number: 840-4000?

To help keep 9-1-1 lines available for reporting

emergencies, you should call 840-4000 for situations

that do not meet the above criteria or to request general


Why would I be put on “hold” immediately when I call 9-1-1?

Sometimes calls are put into a queue to be handled by the next available call-taker. On occasion, all of the

call-takers may be busy assisting other callers.

What should I do if my call is put into the queue?

Please do not hang up. If you hang up, the remnant of your call remains in the queue and is considered a

9-1-1 hang up. A call-taker must call back to try to establish if there is a true emergency and in some cases an officer may even be dispatched to your address to check on you. Other callers will also be affected due to the increased call volume created by the hang up calls.

What should I do if I dial 9-1-1 accidentally?

Again, do not hang up. Stay on the line to verify that you simply miss-dialed and that you do not have an

emergency. If you don’t stay on the line, it is a 9-1-1 hang up and the call must be handled as indicated in the section above.

Understanding these easy tips will make calling 9-1-1 in an emergency an easier process.

1 comment:

  1. This is so important to teach young children. You never know when they may be the one available to call 911.



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